INFO & FAQS

FAQ

What are the advantages of shopping with us?

By shopping with us you become part of a community with exclusive benefits:

  • Customer Support: we are dedicated to making your experience unique, with full and fast support via chat, social media, WhatsApp, and email;
  • Official Technical Assistance: we work with specialized technicians, always available for maintenance and assistance with your jewelry;
  • Quality Assurance: All our products go through strict manufacturing and selection criteria to meet our high quality standards;
  • Secure Payment: several direct, secure payment methods certified by the Bank of Portugal;
  • Express Delivery: Access fast and secure deliveries to  Portugal including the islands, and All over the world.

Do Minho Jewels items have a warranty?

Minho Jewels items have a 3-year warranty from the date of purchase. During this period, items with manufacturing defects will be replaced. However, please note that misuse or natural wear and tear are not covered by the warranty.

Any technical assistance provided requires prior analysis. If the repair requires a fee, the customer will be notified in advance.

The warranty does not cover: loss, theft, deterioration, oxidation, defects caused by impacts, including deformations caused by daily use and/or improper maintenance and cleaning, negligence, improper handling, modifications to the original product, repairs not authorized by the brand, accidents, or normal wear and tear.

The warranty conditions are governed by Decree-Law No. 84/2021, of October 18, which regulates consumer rights when purchasing goods, under Directives (EU) 2019/771 and (EU) 2019/770, of May 20.

Among other rules, the law establishes:

  • Consumer rights in the event of lack of conformity (notably defects) of movable and other goods;
  • Extension of the warranty period for movable goods from 2 to 3 years, with the consumer having to prove that the defect existed upon delivery of the good in the third year;
  • An additional six-month period if the consumer chooses to repair the item (up to a maximum of 4 repairs);
  • The "right of rejection," which allows the consumer to freely choose between replacing the item or terminating the contract if the non-conformity becomes apparent within the first 30 days of delivery;
Consult the legal documents provided by the General Consumer Affairs Office for more information.

How can I care for my jewelry?

Caring for your jewelry is essential to increasing its durability. We believe that jewelry can last forever, and to make this possible, there are some precautions you can take to ensure your jewelry lasts a lifetime.

To maintain the durability and shine of your jewelry, it's essential to consider that humidity and perspiration can cause corrosion. Therefore, it's important to avoid wearing jewelry while showering, using saunas, and exercising. You may want to be careful with makeup, creams, perfumes, and chemicals, as they can tarnish your jewelry.

We advise you to store your jewelry in a dry place. If you live in a very humid place, store it wrapped in tissue paper in a sealed container to prevent oxidation.

Avoid storing your jewelry all together or wearing it in activities that could compromise its integrity, such as sleeping, physical contact activities, or others.

Why does the item look different from the image displayed in the online store?

The images displayed in our online store represent the items as closely as possible. Even so, many items feature hand-crafted stones and materials, as well as very small details that may not be as noticeable in photographs. For this reason, there may be some differences. Furthermore, the color of the jewelry may be perceived differently depending on the screen of a computer, cell phone, or tablet.

Hallmarking

Minho Jewels is a user of INCM (National Mint Institute), certifying and hallmarking its precious metal jewelry. Minho Jewels precious metal jewelry is produced in 925 silver, 9, 18, and 19.2 karat gold, ensuring the highest quality standards. All precious metal jewelry on this website is legally marked to guarantee its quality, originality, and compliance with current legislation. Users may, at any time and in case of any questions or doubts about the authenticity of the items, consult the Assay Office marks https://contrastaria.pt/marcas-da-contrastaria-portuguesa/

For more information about the processes, warranty, and certification carried out by INCM (and Portuguese Assay Offices), please visit the website https://contrastaria.pt/

Current Marks of the Portuguese Hallmarking:

 

Precious Metal Prices

Minho Jewels sells its jewelry using authorized and certified materials. Pursuant to Article 64 of RJOC (Decree-Law No. 120/2017 of September 15), paragraphs 1 and 2, you can follow the prices of precious metals on the page of the  https://www.lbma.org.uk/prices-and-data/lbma-gold-price and https://www.bportugal.pt/page/conversor-de-moeda 

Applicable Law

The law applicable to any contractual relationship established through the Minho Jewels Website is Portuguese law.

Intellectual and Industrial Property

All texts, comments, works, illustrations, and images reproduced or represented on the website www.minhojewels.com are duly protected by copyright. Therefore, under the terms of the Copyright and Related Rights Code, their use is only authorized for private purposes. The total or partial reproduction or representation of the website www.minhojewels.com is strictly prohibited, under penalty of legal action against anyone who acts in this manner.